Independent Funeral Directors

Delivery Information

Gateway Funeral Services will deliver from stock; on occasion this may not be possible due to the increased demand of a product. In such cases, you will be contacted before your order is processed to notify you of the extended lead time.

Delivery charges to islands, highlands and remote areas are subject to quotation and may take longer, a member of our team will notify you of any increases in carriage and goods will be held until price is agreed.

Delivery is usually within 2-5 working days. Delivery times are best estimates only and cannot be guaranteed, especially in seasonal periods and where deliveries may be impossible due to the weather conditions.

The buyer will be responsible for providing facilities for off-loading delivery vehicles.

Delivery of palletised/bulk orders are to clear, level, ground floor access only and does not include negotiating lifts or stairs. Customers are responsible for checking that products ordered will fit through access points into their premises. Any aborted delivery costs will be passed to the customer.

Gateway Funeral Services will only be held liable for damaged goods when signed for as damaged. All damages and/or short deliveries must be notified within 1 working day. Please ensure deliveries are checked before signing the delivery note otherwise claims for damages and/or shortages may not be entertained.